FAQ's

Q. What are the requirements for workplace first aid training in New Zealand?

A. New Zealand legislation requires that all workers have access to trained first aiders. However, the level of risk in a workplace can vary depending on the type and location of the business. For this reason, first aid training should be regularly reviewed to ensure it remains appropriate and effective. For detailed guidance, refer to WorkSafe’s First Aid at Work – General Requirements for Workplaces.

Q. Which first aid courses currently meet the minimum workplace requirements?A. In most cases, the Workplace First Aid course, which runs for eight hours, meets the basic requirements for workplace first aid. However, if your workplace involves specific hazards not covered by this course, a more comprehensive option—such as the 12-hour Comprehensive First Aid Course or a custom-tailored program—may be necessary.

Q. Is there a minimum duration for first aid courses?

A. Yes. The required durations are as follows:

Comprehensive First Aid Course – 12 hours of training and assessment
Workplace First Aid course – 8 hours of training and assessment
Refresher First Aid course – 6 hours of training and assessment

Q. Can I complete my course within 1 day?

A. Yes! We offer blended learning, where you complete the theory portion online at your own pace, followed by an in-person practical session. This flexible approach reduces the in-person training time from 12 hours to just 7 hours, making it more convenient without compromising on quality or certification.

Q. Is the First Aid course difficult to pass?

A. Not at all! The course is designed for beginners with no medical background. It focuses on simple, practical skills that are easy to understand and apply. It's our job to make it easy

Q. What if I make a mistake during practice?

A. That’s totally okay! Mistakes are part of learning. The course is meant to be a safe space to practice and build confidence.

Q. Can this course be customized for my workplace or group?

A. Absolutely! We provide on-site group training tailored to your organisation's needs.

Q. Who should take a First Aid course?

A. Anyone can take a First Aid course! It's especially valuable for:

Parents and caregivers
Teachers and school staff
Workplace employees
Coaches and fitness trainers
Security personnel
General public interested in emergency preparedness

Q. How do I register for the course?

A. You can register via our website, by calling us, or sending an email. Group bookings and private sessions are also available.

Q. What do I bring?

A. We provide all necessary training materials for the day. We recommend bringing snacks/lunch and a water bottle.

Q. What should I wear to a First Aid class?

A. Wear comfortable clothes that allow for movement. You’ll be practicing CPR and other hands-on techniques, often kneeling or working on the floor.

Q. Do we have breaks during the day?

A. Full-day courses include 15-minute breaks for morning and afternoon tea, plus a 30-minute lunch break.

Q. Will I receive a certificate after completing this course?

A. Yes! You’ll receive a first aid e-certificate upon successful completion of the course. Certification is valid for 2 years, after which a refresher course is required.

Q. Can you register NZQA credits?

A. No, we do not offer NZQA credits. If you require NZQA credits, we recommend visting the NZQA website for a list of accredited providers.

Q. Can I take a First Aid course while pregnant?

A. Yes, absolutely. First Aid training is safe during pregnancy. If you have concerns about physical activities like CPR compressions, let the trainer know so they can accommodate you.

Q. Can I fail a First Aid course?

A. It’s very rare, but possible if someone doesn’t attend all sessions or cannot demonstrate the required skills. Trainers will offer additional help or chances to retry.

Q. Can First Aid training help me get a job?

A. Yes! Having First Aid certification is a great resume booster, especially for roles in education, childcare, fitness, security, hospitality, and healthcare.

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