Terms of trade

Please read this agreement in its entirety. This agreement will bind all users of our service. This agreement applies to all our products and services.

We may change this agreement from time to time. 

We will notify you about those changes by emailing you, writing to you or by putting a notice on our website. The notice will set out the actual changes or will explain their general nature.

Any other changes to the terms of any agreement you may have with us must be accepted by us in writing.

DEFINITION OF TERMS

The following words and expressions shall have meanings hereby assigned to them except where the context otherwise requires:

“REALMED FIRST AID”, “us”, “we” and “our” means REALMED FIRST AID;

“Service” means services or products provided by REALMED FIRST AID to customers;

“Client” and “You” mean the party or parties entering this agreement with REALMED FIRST AID.

OTHER TERMS, CONDITIONS AND POLICIES

Our general site policy sets out our expectations in terms of conduct for anyone visiting our Website, whether our customer or not. Other separate policies may be applied at any time for our other services or products. If these policies contravene our services, we reserve the right to withhold, restrict, suspend or cancel your use of them.

OUR CONTACT DETAILS

If you need to contact us, you can either:

Cell: 020 4192 7640 Email: info@realmed.co.nz

Website: www.realmed.co.nz

OUR COMMITMENTS TO YOU

In providing services to you, we will:

• Provide our services with care and skill to the best of our ability

• Begin providing you with services within a reasonable time or by any agreement we may have with you 

• Make sure to the best of our ability that the services we provide do everything we say they will do 

• Do our very best to provide our services, but at no time will we guarantee that any service will be continuous or fault-free

• Restore any interrupted or faulty service as soon as we reasonably can

YOUR RESPONSIBILITIES TO US

When we supply a service or product to you, it is your responsibility to:

• Make sure all the information you provide us with is accurate and complete

• Follow all policies applying to your use of our product or services and any instructions about using them

• Comply with all the appropriate New Zealand Laws, including but not limited to the Privacy Act 1993, the Fair Trading Act 1986, the Copyright Act 1994, the Defamation Act 1992 and any relevant advertising codes of practice and any acts or codes that succeed them

• Make sure that everyone else who uses the products or services we supply to you, or who does anything in relationship with them, also meets these responsibilities

OUR CHARGES AND CREDIT ARRANGEMENTS

Our prices are stated in New Zealand dollars and exclude GST.

We may change our prices from time to time.

We will tell you about our charges for any service or training before we start providing that service.

At any time, you may be required to:

• Provide satisfactory evidence that you will be able to pay the charges for our services

• Arrange a ‘fair’ bond, guarantee or other security

BILLING

We will invoice you each month with a certified GST invoice for the amount of the actual use.

The invoice which we send you will be based on our records. If you think there has been a mistake on your invoice, please contact the numbers shown on your invoice, and we will investigate the matter for you.

We accept credit card (Visa and Master card ONLY) payments for most of our services.

If you do not pay an invoice by the due date for payment:

• You may be charged interest on the unpaid amount from that date until you pay it; the interest rate is fixed at 25% PA and will be charged on unpaid amounts daily

• You may be required to pay any costs that are incurred by anyone (including debt recovery agents) in recovering the money you owe or in exercising any other rights, including commissions and the legal costs of a solicitor

• We may withhold, suspend, restrict or terminate any service we have provided you

IDENTIFICATION CODES, USERNAMES AND PASSWORDS

We may allocate identification codes, usernames and passwords for your use depending on which product or service you want. We may change any code or username but will allocate you a new code and/or username. We will always give you as much advance notice as we reasonably can before we make any changes.

You are responsible for keeping confidential your account number, identification code or codes, username and passwords used by or allocated to you. We may assume that you authorise any request or instruction we receive if it is received along with suitable verification (for example, your account number, identification code, username or password).

YOUR RIGHTS TO COMPENSATION FROM US

Where we do not meet our responsibilities to you, we will make a refund limited to an amount equal to your charge.

A refund is not available where we did not meet our responsibilities to you because we were not given correct information, through other causes beyond our reasonable control, or where we have withheld, suspended, restricted or terminated our service.

THE CONSUMER GUARANTEES ACT 1993

The Consumer Guarantees Act 1993 contains consumer safeguards which may apply to services we provide for you. Any rights you may have under that Act apply in addition to the rights set out above.

EXCLUSION OF ALL OTHER LIABILITY

We have set out your rights to claim compensation from us. We now exclude all other liability we may have to you. This exclusion applies (but is not limited to) for the benefit of the following people:

• REALMED FIRST AID

• Network operators whose networks may be used to provide our service

• All companies directly or indirectly owned, partly owned or controlled by any of the people listed above

• All officers, employees, contractors, agents or representatives of all the people listed above

• Anyone else any of the people listed above is responsible for.